Hello.
At the heart of our product team is a deep passion for building solutions that make a real difference to our customers.
We take a hands-on, customer-first approach to everything we do, from roadmap planning to feature development. Our team is a driving force behind shaping and delivering our market-disrupting products, collaborating across departments to ensure we stay ahead of the curve.
We’re a rapidly growing team of over 40 engineers, divided into cross-functional squads. Each squad includes Fullstack Developers, UX/UI Designer, and a Product Manager, ensuring every aspect of the product is thoughtfully developed.
This collaborative structure allows us to work efficiently, integrating best practices and cutting-edge tools to keep our products at the forefront of the industry. Our close-knit relationship with our customers is key to our success.
Through these relationships, we build products that best fit their needs, delivering solutions that truly make an impact.
Our Approach.
We adopt an agile, incremental approach to software delivery. This allows us to remain flexible, continuously iterating on our products based on customer feedback and market changes.
Collaboration is at the core of our process; we work closely with teams across Customer Success, Marketing, Sales, and Engineering to refine product features and manage backlogs.
Our team is committed to continuous improvement. We conduct regular retrospectives to refine our processes, and when issues arise, we approach them from a blameless, problem-solving perspective.
We also do regular presentations and demonstrations to the wider business to showcase what we, as a team, have built, delivered, and learnt. This open communication helps keep the broader company informed while celebrating our achievements and fostering a culture of knowledge sharing.
Day to Day Responsibilities
Our product team plays a multifaceted role that involves everything from customer advocacy to feature delivery. We’re constantly working to understand our customers' needs, ensuring their voices are heard throughout the product development process. Our team works closely with designers and engineers to bring innovative ideas to life, making crucial decisions on features and design details.
Every day, we strive to create the most valuable solutions for our users. Market research is a key part of our role, as we monitor trends and competitors to keep our products competitive. Customer feedback is our north star, and we maintain strong relationships through regular calls, onsite meetings, and close collaboration with teams like Customer Success to gather insights that fuel our go-to-market strategies.
We leverage tools like Linear/Jira and Figma to manage our workflow and visualise product concepts. Figma serves as our hub for ideation and brainstorming, while Linear/Jira helps us track and prioritise our progress. And while we embrace modern tools, we also believe in flexibility - some of us still prefer the classic approach of jotting down ideas in a notepad!
