Customer Success Team

Helping our customers get the most out of the UK’s leading instruction generation tool.


We're Street Group, and we're on a mission to radically improve the property industry for everyone!

People moving home regularly cite a lack of transparency and a painfully slow process, and that’s often due to the technology in the estate agent’s hands.

Since 2015, we’ve been working hard to change that. Through the development of our products, we’re successfully achieving our goal of bringing the property industry into the 21st century.

The Customer Success Team.

As part of a growing SaaS business, it's our job to take care of customers throughout their onboarding journey, and make sure they're getting the most out of their accounts.

Since 2016, we've helped our customers get an average ROI of 6,539%, and over £22.5 Billion+ instructions have been generated through Spectre since we launched.

Meanwhile, Street onboards new customers at an incredible rate, tripling our customer base in the last 18 months alone.

Our clients are at the heart of everything we do, which is why the Customer Success team are responsible for not only showing them how to use the system, but also adding value to their business.

About Spectre.

Spectre is our flagship product; a direct mail marketing tool that helps Estate Agents win new business, and helps people struggling to sell or rent their homes to switch agents.

Over the next few years, we want to move beyond direct mail marketing; to evolve Spectre into a full-service marketing tool for estate agents.

The Street Team

We're a cross-functional team made up of Street Group veterans and brand new hires.

As part of a growing SaaS business, it's our job to acquire new customers, take care of them throughout their onboarding journey, and make sure they're getting the most out of their Street accounts

About Street.

In 2019, we started building, our game-changing Estate Agency Software & CRM.

Our goal is to make life easier for Estate Agents and people moving home - to change the way people buy and sell property across the UK.


We’ve won 3 awards for our customer service at the ESTAS, including Supplier of the Year: Best in Sector 2022 and Supplier of the Year: Silver 2022, by collecting over 680 reviews from our clients over four years.

Open Jobs

Customer Success Associate
Account Manager
Speculative application

Hear what our team says

A few words from our experts on what it's like to work at Street Group.

Working at Street Group is like being part of a family where everyone is happy to help, regardless of what team they are in and what their role is.

Tom and Heather have really built a fantastic company culture where every employee feels valued and various company benefits are offered.

Overall, Street Group is a great company to be part of and has the potential to grow exponentially.

Elliott Palmer
Client Services Executive

We have a very collaborative approach in the CS team. We discuss each others’ clients and ways to help them increase product adoption and success, with everyone contributing as there is a great balance of tech, CS & support experience along with sales & lettings agency experience.

We also work with many other Street Group teams - support, product, UX/UI, marketing and sales, so although we have structure and processes, no day is the same.

Phill Prince
Head of Corporate Clients

Street Group is a forward-thinking, innovative company that puts our clients at the heart of everything we do.

I work with a team of hard-working individuals who are passionate about creating, marketing, selling & servicing products that deliver real results to estate agents.

Charlotte Simpson
Head of Customer Success

Everyone loves working together. Everyone has different values that they can share with people, and everyone has come from different experiences. I think that's a really good foundation for a really high achieving team.

Anna Campbell
Senior Customer Success Manager

Working within the Street team is amazing! The people who you surround yourself with daily have such a huge impact on your growth and attitude within your day to day role, and all of the Street team really boost and encourage each other.

We enjoy each other's company personally and professionally, which makes the days at work so much fun. The culture in the company is so refreshing, and unlike anywhere I have worked before.

Employees are really a huge priority and you can everyone loves working at Street Group so much!

Natalie Woodward
Customer Success Manager

I've been lucky enough to work in some close-knit teams but the Customer Success Team at Spectre is by far the best team I've been part of.

It is truly collaborative and each of us support each other in our role.

Liam O'Meara
Senior Customer Success Manager